Blog

Transform how you chat with customers with a ‘bot’ developed just for you

“Human resources are the most valuable assets” Eleanor Roosevelt

This famed quote from the well renowned female business icon and former US First Lady has been echoed by business people throughout time to reflect just how valuable employees are to a business.

This is particularly true when it comes to customer service and care. As they say “people don’t relate to a business, people relate to people”.

But what happens to your business when no one is available?

Before we get into that, let’s look another scenario. As end customers ourselves, I’m sure we can all attest to the fact that we all have been through good and bad customer service experiences. Certainly in one forme or the other, we have all tried to reach out to some customer service representatives across channels, and have had experiences that are time consuming, exasperating and possibly leaving us with unresolved issues.

Question is, how do you make sure your own customers never experience such frustrations?

Well, it certainly is no secret that customers’ expectations have massively changed over the past few years. With digital transformation and the constantly evolving digital landscape, customers are hyper connected across mobiles, tablets, social, and even non-digital avenues. In other words, modern customers are simply need more attention than ever before.

This fact is changing the way enterprises do business, and  has  created  a  need  to create and offer products,  services,  and  solutions  that  resonate  with  customers personally and on a round-the-clock basis.

This may not always be possible though, at least not ‘humanly’ possible…But where there’s a will, there’s a way!

The need for digital assistant AKA “Chatbot”

With the developments in  Artificial  Intelligence  (AI)  and  all  the  components that come with it, enterprises can be closer to achieving planned  and  good  customer service. A Chatbot is one  such  development  in  technology  that can  really enable faster  and  better  customer  service,  with  being  a  round-the-clock  agent. 

Click here to preview how it works

What exactly can a Chabot do?

A Chabot can converse with humans via a live chat interface. This can be on your brand’s website or app, or through social platforms such as Slack, Skype and even Alexa.

Simple Chabot’s can deliver pre-packaged answers, while more sophisticated Chabot’s can use natural language processing to create responses and conversations that are more complex.

Rapid spread of messaging technology has enabled this technology to be used even on various messaging platforms such as Facebook Messenger or WhatsApp. It can be tailoredmade even to be used during specific service times, such as events.

Click here to preview how it looks.

A customer can post a question and the Chatbot replies with the right response, all executed in a conversational manner.  Based on the situation, Chatbots can learn from utterances in a conversation and further personalize the responses and learn from past connections.

Typically, setting up a Chatbot would require a set of chat channels like Web Chat, Email, Facebook messenger etc., for a user to interact with. This channel is then required to be connected  to  a  bot  service  which  would  receive  messages  sent   through   these channels / messaging platforms.

The bot service will implement the business logic and it may also involve interacting with one or more back-end systems for performing data operations like retrieval, update etc. to achieve process automation. 

In simple terms, the bot would need to be “taught” to “speak” like a real human customer service person would.

While  it  is optional, it is common to have  Artificial  Intelligence  and  Machine  Learning  components  as  part of a Bot. It helps in making the bot intelligent and boosting its self-learning capabilities.

Harnessing artificial intelligence will help you to:

• Save Time

Available 24 hours a day and can provide fast, automated answers to most questions and at the same time helping customers to resolve queries more efficiently.

• Save Money

It is a lot cheaper than hiring more workers. Bots deliver value to customers, whilst optimizing cost and flexibility with much greater ROI 24/7.

• Achieve Greater Customer Satisfaction

Chabot’s use machine learning, which allows them to gradually become smarter and respond to users more effectively.

• Increase Customer Base

Chatbots help increase your customer base since they can be used in many applications.

What we do

Digital assistants or Chatbot’s are the future for smart businesses. Using our award-winning technology and a futuristic professional team, we can create this personalized customer support software that is woven into your business processes for one-on-one conversation channels and tasks.

CreativeMagicGroup has experienced Chatbot Developers that help you automate and grow your business using the latest technologies and deploy solutions that work like magic with tailor made AI solutions across various industries including:

• Hotel Reservation
• Flight Booking
• Sales & Retargeting
• Transactions
• For Live Events
• Personal Chatbot Stylists
• ChatBots as Your Doctors
• Educational Quizzes & Challenges

If there is anything this year 2020 has taught so far, it’s that even though human resources are the most valuable assets to a business, human employees are also the most delicate assets a business has.

Every smart business right now should be thinking adapting its processes with back-up software such as this to ensure that no #lockdown or crisis can bring its operations to a halt the next time around.

This is how crucial artificial intelligence has become to business survival.

Automate your sales and transform your customer experience today with a personalised Chatbot developed just for your business.

Automate your sales and transform your customers’ experiences 24 hours a day, 7 days a week, by getting your very own personalized Chatbot developed. Get in touch with one of our technical experts today, Visit https://www.creativemagic.agency/chatbot/.

April 21, 2020