Look beyond COVID19 by staying positive & productive the I4R way
Over the course of just weeks, the entire world has awoken to the fact that we are way more connected than we think, albeit separated by physical geographic boundaries.
The notion that the world is one big global village has never been more evident than it is now. In these first few months of 2020, the world has become united in a singular cause, to overcome the highly contagious and fatal malady that has affected over 150 countries.
This malady is in the form of the 2019 novel coronavirus (2019-nCoV), officially named as COVID-19 by the WHO. The WHO reported receipt of notification of the first cases of the virus on the 31st of December 2019. Read the full report.
Although this is without a doubt the greatest universal challenge in modern times, the last being the 1918 Influenza pandemic, there are many indications that this time around, the world will be able to overcome this challenge sooner and with less dire consequences.
Most might not know that among the numbers of those infected, statistically more than 79,000 people around the world have recovered from COVID-19, out of the reported 182,000 confirmed cases of the disease. Read more on recovery cases
What did the world learn from the last pandemic?
Now the last short-lived 1918 influenza pandemic, popularly known as the Spanish flu (because it was first reported in Spanish newspapers), provides anecdotal evidence, statistics and the economic ramifications (as they were reported in newspaper articles of the day) that points to the reasons why that pandemic became so devastating and why business productivity in 1918-1819 declined by between 40 percent and 70 percent within one year.
What did the world learn from the last pandemic?
The short-lived 1918 influenza pandemic, popularly known as the Spanish flu (because it was first reported in Spanish newspapers), provides anecdotal evidence statistics and the economic ramifications as they were reported in newspaper articles of the day, estimate that businesses productivity declined by between 40 percent and 70 percent within one year.
Well, the good news is times have changed since the last epidemic, and while there might be some remarkable similarities with the current COVID-19, the truth is the world has since evolved in the medical and political arenas. Read more good news about COVID-19
With such hopeful facts at hand it is only natural that evolution from the last global epidemic should translate to the economic arena as well!
Most companies are actively complying with government and health directives to implement stringent safety measures in workplaces, such as hygiene and protective clothing. A lot more businesses have also swiftly heeded the call to reduce mass human-to-human contact by facilitating for staff to work remotely.
Practically though, for this to work, the workforce most certainly has to have some sort of digital back up.
In this fourth industrial revolution, the implications of digitalisation on workforce management and coordination have become more and more accessible, practical and affordable.
What is needed is a functional workforce management digital tool that allows for teams to keep important information all-in-one place, always accessible to team members, get checklists and memos, upload files, set milestones, and assign tasks to multiple people to make collaboration quick and easy.
While most CRM systems like Zoho, Salesforce and Marketing Automation Software’s like Hubspot and Infusionsoft have all incorporated features that will allow for this, it is important for a business to consider software that can bring all its digital functions into one pot to avoid leaks in data and metrics.
This all-in-one concept, which we will call digital management is our own adaptation of the Digital Marketing combined with managing the client’s entire digital inventory and indeed the entire workforce from any place, any time.
As part of our digital management solution, CreativeMagic are the official partner of world-renounced CRM providers such as US-cum-India based Leadsquared which allows each business basic and usable lead and task management features that tick all of the above mentioned boxes hands down.
Work forces are better able to manage teams, capture leads across phone, website, social media, and emails and lead generation websites, and it enables sales and marketing teams to track, manage, engage, and follow-up the leads till closure.
Best news? It can all be done 100% digitally!
In a nutshell here’s what your team will be able to do;
- Automate your field team’s daily schedule with automatic check-ins and check-outs based on their workday templates.
- Assign new meetings and tasks easily
When new leads come in, you can easily distribute them to your field agents based on their availability, zipcode, product etc.
- Allow your agents to work even without internet connectivity.
Team members’ work may need them to work in places where the internet connectivity is not so great. The mobile app allows him to continue with his work even with poor network.
- Complete visibility into your agents’ day.
Get reports on any phone/con-call meetings that he has attended and the status of these meetings. Know when your agent started his day, the number of meetings he has completed, and the ones he has missed out on.
As a Pan African team of industry experts we have a belief that even in times of great adversity, we can impact one another’s lives in positive and value-adding ways.
We all need unparalleled courage, knowledge and foresight to get through this economically threatening period with sound minds and above all, an economically sound business.
If your business needs a digital management solution for internal structures, reporting lines and CRM, talk to one of our experts today and let us stay stronger together as one in this technological global village.