24/7 Dedicated Support Lines

Extend operational hours. We’re there for your customers when they need you most, 24 hours a day, 7 days a week.

Improve The Customer Experience

Multi-channel solutions that are easily scalable. Benefit from the latest tech without the investment.

Reduce Costs Significantly

Free up resources to focus on growth. Only pay for the exact amount of productive staff time used.

Leave It To Professionals

Utilise specialist skills and gain from up-to-date staff training programmes for continuous improvement.

OUR SPECIALITIES

We Are Specialists In A Wide Range Of Sectors

Our dedicated teams will deliver the best customer experience. Flexible and scalable, always ready, day and night, we’ll work with you to build the right solution for your business requirements. We have a proven track record of helping our clients’ businesses grow in size and profitability whilst improving customer loyalty.

INBOUND & OUTBOUND

Telesales

First-class training is at the heart of our sales process. We know that in order to grow your business, we must know how to sell and also understand the products and services we are talking about. We don’t believe in simple “order taking” – we’ll actively promote your business and generate improved revenue and profitability for you as standard. Our outsourced telesales services include quality reporting and data collection techniques, we’ll work hard to ensure that you have the information you need to make the right marketing decisions.

INBOUND & OUTBOUND

Customer Services

Like our sales team, our customer service staff spend a significant amount of time in training. This ensures that we provide a consistent message whilst working hard to maintain your brand image and reputation. Keeping our customer service teams separate from the sales department means we use each agent’s skills and ability to the maximum.

More Services To Cover Your Needs

As an outsourcing company we work with many different sectors and provide bespoke solutions based on your company requirements. We strive for and maintain the highest quality of sales through a quality assurance process that involves 100% of sales calls being listened to and measured against the high standards and requirements set by our clients. 

Whatever your sector we’ll work with you to build the best solutions to ensure the best customer experience. Need more? Talk to one of our expert and we can offer you a wide range of diverse solutions depending on your company’s requirements.

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    CMG Marketing Communications (Pty) Limited t/a CreativeMagic Group is a Pan-African fully-integrated strategy and marketing communications agency providing world-class solutions to clients across the continent of Africa. We help companies solve marketing and sales problems; develop greater value in brands; communicate the complex, simply.

    ADDRESS

    Rivonia Gate Office Park, 381 Rivonia Boulevard, Rivonia, Sandton 2191, Johannesburg, South Africa.

    PHONE

    +27.[0]10.590.6264

    EMAIL

    info@creativemagicgroup.com